The owner of the online store weffy.eu (hereinafter the Online Store) is Anelto OÜ (registry code 12538957), located in Harju county, Saue parish, Laagri hamlet, Selleri tn 13/4, 76401
Validity of the sales contract, goods and price information
The terms of sale apply to the purchase of goods from the Online Store.
The prices of the products sold in the online store are indicated next to the products. A fee for the delivery of the goods is added to the price. All prices of goods sold in the online store are in euros.
The delivery fee depends on the location of the buyer and the method of delivery. The delivery fee is displayed to the buyer when ordering.
Information about the goods is provided in the Online Store directly next to the goods.
Placing an order
To order the goods, you must add the desired products to the shopping cart. To place an order, fill in the required data fields and select the appropriate method of product delivery. The amount of the fee will then be displayed on the screen, which can be paid securely through the following payment methods:
- Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay
- Latvian banking links: Swedbank, SEB, Citadele and Luminor
- Lithuanian banking links: Swedbank, SEB and Luminor
NB! When paying with a bank link, be sure to click the “Back to merchant” button on the bank’s page.
Payments are mediated by Maksekeskus AS. Payment takes place outside the Online Store in a secure environment – when paying with a bank link in the secure environment of the respective bank and when paying with a credit card in the secure environment of Maksekeskus AS. The seller does not have access to the customer’s bank and credit card details. The agreement enters into force upon receipt of the amount due to the current account of the Online Store.
The owner of the online store is the chief processor of personal data and forwards the personal data necessary for making payments to the authorized processor Maksekeskus AS.
If the ordered goods cannot be delivered due to the end of the goods or for any other reason, the buyer will be notified as soon as possible and the money paid (incl. Delivery costs) will be refunded immediately, but not later than within 14 days of sending the notice.
Delivery
The online store Weffy.eu delivers goods within Estonia.
In order to receive the goods, the buyer has the following options: indicate here, for example, the partners of the parcel vending machines of the online store, courier companies, the possibility to pick up the goods themselves.
The costs of sending the goods are borne by the buyer and the corresponding price information is displayed next to the shipping method.
The speed of delivery depends on the delivery promise with the product.
Shipments within Estonia generally reach the destination specified by the buyer within 2 working days from the entry into force of the sales contract. In exceptional cases, the right to deliver the goods within up to 45 calendar days.
Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days.
NB! Depending on the products, the buyer may not have the right of withdrawal, the corresponding products and services must be listed in such a case and they must meet the conditions listed in § 53 (4) of the Law of Obligations Act.
– made according to the personal needs of the contracting authority (material or accessories chosen at the request of the contracting authority)
– manufactured according to the conditions specified by the customer (product made to order according to the dimensions provided by the customer)
The right of withdrawal does not apply if the buyer is a legal person.
In order to exercise the 14-day right of return, the ordered goods may not be used in any other way than is necessary to verify the nature, characteristics and functioning of the goods in the manner permitted for testing the goods in a physical store.
If the goods have been used for purposes other than those necessary to ascertain the nature, characteristics and functioning of the goods or have signs of use or wear, the Online Store has the right to reduce the refundable fee according to the decrease in the value of the goods.
In order to return the goods, an application for withdrawal from the purchase of the goods must be submitted, the form of which can be found here, and sent to the e-mail address info@anelto.eu no later than within 14 days of receipt of the goods.
The costs of returning the goods shall be borne by the buyer, unless the reason for the return is due to the fact that the product to be returned does not correspond to what was ordered (eg a defective or defective product).
The buyer must return the goods within 14 days of submitting the application or provide proof that he has handed over the goods to the carrier within the aforementioned period.
Upon receipt of the returned goods, the online store shall return to the buyer immediately, but not later than 14 days after receipt of the withdrawal application, all fees received from the buyer on the basis of the contract.
The online store may refuse to make refunds until the item that is the subject of the contract has been returned or until the buyer has provided proof that he has returned the item, whichever is earlier.
If the buyer has explicitly chosen a delivery method different from the cheapest usual delivery method offered by the Online Store, the Online Store does not have to reimburse the consumer for a cost that exceeds the cost related to the usual delivery method.
The online store has the right to withdraw from the sales transaction and demand the goods back from the buyer if the price of the goods in the online store is marked significantly below the market price of the goods due to a mistake.
Right to lodge a claim
Goods purchased from the online store are subject to a 2-year claim deadline. The online store is responsible for non-compliance of the goods with the requirements and defects, if the non-compliance existed at the time of delivery of the goods to the customer. If there is a defect in the goods, please stop using the goods immediately and notify the online store of the defect immediately.
The online store is not responsible for defects in the goods that have arisen due to improper or improper installation, use and / or maintenance of the goods. The online store is not responsible for defects in the goods that occurred during the normal wear and tear of the goods.
In case of non-compliance or defects of the product, please send a complaint to the e-mail address info@anelto.eu, stating the name of the customer, contact telephone number and a precise description of the non-compliance or defect of the product.
The online store shall respond to the consumer’s complaint in writing or in a form that can be reproduced in writing within 14 days.
Direct marketing and processing of personal data
The online store uses the personal data entered by the buyer only to process the order and send the goods to the buyer. The online store transmits personal data to the companies providing the transport service in order to deliver the goods.
The online store will send newsletters and offers to the buyer’s e-mail address only if the buyer has expressed a wish by entering the e-mail address on the website and has announced his / her wish to receive direct mail notifications.
The buyer can cancel the offers and newsletters sent to the e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.
Solving arguments
If the buyer has any complaints regarding the Online Store, they must be sent to the e-mail address info@anelto.eu
If the buyer and the Online Store are unable to resolve the dispute by agreement, the buyer can turn to the Consumer Disputes Committee. You can get acquainted with the conditions of the procedure and submit the application here. The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the buyer and the Online Store. The review of the buyer’s complaint in the commission is free of charge.
The buyer can turn to the European Union Consumer Dispute Resolution Platform (https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN)